Tag Archives: behaviour change

Meeting the needs of people and behaviour change – an example from Carlsberg

carlsbergMorten Nielsen was fed up of being boring. Morten is Director of Corporate Social Responsibility and Public Affairs at Carlsberg Group. Sustainability, sustainability, sustainability.

Euro2012 was coming up. He saw this as the perfect opportunity to engage people enjoying Carlsberg at the football games with sustainability. But it couldn’t be boring.

He looked at research around what consumers wanted at the games. Two of the prime things were showing support for the team and enjoying the game.

He then went to talk to the marketing team. He went undercover as someone from business development. He didn’t mention sustainability. This was a brief all about meeting consumer needs – how can we enable people to show support for their team? How can we help them to enjoy the game?

And the marketing team came up with some ideas. People could support their teams by throwing their empty cups into recycling bins branded with country colours. Carlsberg brand ambassadors would talk to people about alternating their drinks with water to make sure they fully enjoyed the game – and encouraged them to use public transport.

Both ideas were a great success. This story demonstrates a couple of things:

  • Willingness to try a different appproach
  • Importance of sustainability working with brand and marketing teams
  • Putting the needs of people at the centre of brief – how can you meet those needs? And then the answer is likely to be more fun and surprising and effective.

Thanks to Morten for sharing this story at the Reimaging Consumption Summit in Paris in October 2013.